Responsible Gaming

RTSB Ltd also known as “Match Bingo”, is committed to providing a responsible gaming environment. Whilst the majority of individuals do gamble within their means, for some, gambling can become a problem. As part of our commitment to promoting socially responsible gambling, the following guidance is provided.

Potential indicators of a problem

  1. Viewing gambling as a way of making money, rather than entertainment

  2. Chasing losses or gambling to try and get out of financial trouble

  3. Spending more money and time on gambling than you can afford

  4. Finding it hard to manage or stop gambling

  5. Finding that gambling makes you feel anxious, worried, guilty, depressed, or irritable

  6. Finding that gambling takes priority over work, family, or personal needs and responsibilities or usual activities or hobbies

  7. Borrowing money, selling possessions, or failing to pay bills in order to fund gambling

  8. Lying about gambling or hiding it from other people

  9. Arguing with family or friends about money and gambling

  10. More information about the signs of problem gambling can be found on the Gambleaware and GamCare websites.

Steps that can be taken if you are concerned that you or a loved one may have a gambling problem

  1. If you are concerned that gambling may have taken over your own or someone else's life, then please contact a service such as www.begambleaware.org, GamCare, or call the national gambling helpline on 0808 8020 133.

  2. A list of organisations that provide help and advice is available on the Gambling Commission website.

  3. If you want to take a break from gambling you can ask us to stop you from playing and prevent you from accessing the Match Bingo (MB) app from a 24 hour period to 6 weeks (“Time- Out”) or from more than 6 months (“Self-Exclusion” or “Self-Exclude”).

  4. If you wish to take a “time-out” you can ask for a break for:

  1. 24 hours

  2. One week

  3. One month

  4. such other period as you request, up to a maximum of 6 weeks.

During your “time-out” you will not be able to access your Account until the expiry period has ceased.

  1. You can ask to take a “time-out” by emailing Customer Support at support [at] matchbingo.co.uk. Please tell us your full name, address, and date of birth when you contact Customer Support and the period you would like to take a break for.

  2. If you wish to “Self-Exclude” you can ask for a break for at least six (6) months up to 5 years. We can extend your Self-Exclusion on request, for one or more further periods of at least 6 months. During the Self-Exclusion period, you will not be able to access your Account and will be unable to reactivate it under any circumstances until the expiry period has ceased.

  3. You can ask to Self-Exclude by emailing Customer Support at support@matchbingo.co.uk. Please tell us your full name, address, and date of birth when you contact Customer Support.

  4. If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk

  5. You may find it helpful to keep track of the time and amount spent gambling.

  6. We have the facility through the MB app for you to track the time you spend gambling.

  7. We have the facility through the MB app for you to set periodic deposit limits.

  8. Alternatively, there are a number of third-party software that can be used to restrict access to gambling sites on your PC, laptop, or mobile devices. A list of these can be found at www.gamcare.org.uk/self-help/blocking-software/.

RTSB Ltd is incorporated in England and Wales and is licensed and regulated by the Gambling Commission (licence number 051467-R-329050-003). See licence status here.